Gift Voucher Terms

1. Who we are Gift vouchers are issued by Minchinhampton Golf Professional Shop & Teaching Academy Ltd trading as Minchinhampton Golf Academy, Minchinhampton Golf Club, Minchinhampton, Stroud, Gloucestershire GL6 9BE (“we”, “us”). Telephone 01453 837 351.

2. Types of voucher We issue two kinds of voucher. An experience voucher is bought for a named session — for example a Performance Putting Analysis or a Standard TrackMan Lesson. A value voucher is bought for a fixed amount and can be spent on anything we offer, including lessons, fittings, simulator hire, and goods in the professional shop.

3. Validity Vouchers are valid for 12 months from the date of purchase. The expiry date is shown on the voucher. We are not obliged to honour a voucher after it has expired, but if yours has recently lapsed please contact us — we would rather see you than enforce a date.

4. Experience vouchers and price changes An experience voucher entitles the holder to the session named on it, even if our published price for that session has risen since the voucher was bought. If the session named on the voucher is no longer offered, we will provide the nearest equivalent, or a value voucher for the amount paid.

5. Value vouchers and part-redemption Value vouchers may be spent in more than one transaction. Any remaining balance stays on the voucher until it is used or expires. Where the price of what you are buying exceeds the voucher value, the difference is payable at the time. Vouchers cannot be exchanged for cash and no change is given.

6. Booking Sessions are booked by calling the professional shop on 01453 837 351 or through our online booking system, quoting the voucher code. Booking is subject to availability and to the availability of the individual professional. Please tell us you are using a voucher when you book, and bring or present it on the day.

7. Cancelling a session We ask for at least 48 hours’ notice to move or cancel a booked session. Where less notice is given, or where the holder does not attend, we may treat the voucher as redeemed. If we have to cancel or move a session, we will offer an alternative date or extend the voucher accordingly.

8. Your right to cancel the purchase Because vouchers are bought online, you have the right to cancel your purchase and receive a full refund within 14 days of the date we issue the voucher, provided it has not been redeemed in whole or in part. To cancel, email or telephone us using the details above. This does not affect your statutory rights.

9. Refunds and transfers Outside the 14-day cancellation period, vouchers are non-refundable. A voucher may be given to or used by someone other than the purchaser. Vouchers may not be resold, and we may decline a voucher we reasonably believe has been resold or obtained fraudulently.

10. Lost or stolen vouchers Please treat a voucher as you would cash. We may be able to reissue a voucher bought directly from us if you can supply the order details, but we are not obliged to replace a lost, stolen, damaged or destroyed voucher, and we cannot be responsible for a voucher redeemed by someone else.

11. Use with other offers Unless we say otherwise, vouchers may not be combined with another promotional offer or discount. One experience voucher may be redeemed per session.

12. Changes and governing law We may change these terms for vouchers issued in the future; the terms that apply to your voucher are those in force on the date it was issued. Nothing in these terms limits your statutory rights as a consumer. These terms are governed by the law of England and Wales.